Where it fits
The useful scope.
Good fitPeople and businesses dealing with undocumented systems, inherited problems, and mixed IT/AV/network faults.
Most systems that need rescuing have been touched by multiple people and have no current documentation. Faults tend to be intermittent, cross-category and poorly understood. I find the actual cause — not just the most visible symptom — and leave things in a state you can support going forward.
Where it fits
Good fitPeople and businesses dealing with undocumented systems, inherited problems, and mixed IT/AV/network faults.
Typical starting points
Start with the system, the constraint or the problem. The right technical label can come later.